Bookings

Guidance for booking stages, messages, and changes after a request has been sent.

How do Holiday Premium and Peak Period Rate work?How CatsOnly shows Holiday Premium dates and the Peak Period Rate schedule when requesting a booking.How does a booking move through CatsOnly?The main stages a CatsOnly booking can move through.How should I use booking messages?How booking messages help owners and sitters keep care details together.What do the CatsOnly service types include?Suggested expectations for 1 visit per day, 2 visits per day, and overnight care.What is the CatsOnly Booking Support Guarantee?How CatsOnly helps with booking concerns, and how this differs from insurance or reimbursement guarantees.When can I cancel a booking?When owners and sitters can cancel, and how the refund window works.